Rashmika Terms and Conditions

Introduction

These Terms & Conditions ("Terms") govern your use of the Rashmika mobile application ("App") and related websites, support channels, and services (collectively, the "Service") offered by RAHSOU SIMPLE VIRAL GAMES PRIVATE LIMITED ("we", "us", "our"). By accessing or using the App or Service, you agree to these Terms and our Privacy Policy. If you disagree, please do not use the App or Service.

Acceptance of Terms

1.1 By using or accessing the App, you confirm that you accept and agree to be bound by these Terms, the Privacy Policy, and any other guidelines or policies we publish.

1.2 We may revise or modify these Terms at any time. For material changes, we will make reasonable efforts to provide notice. Your continued use after changes means you accept the revised Terms.

Service Description

2.1 The App provides AI-powered companion chat, voice and text conversations, memory and personalization features, subscriptions, and related features designed to help you connect, reflect, and receive supportive responses in your language (collectively, the "Service").

2.2 You acknowledge that features, languages, content models, report types, and availability may change, be added, paused, or removed at our discretion.

2.3 Rashmika is a notification and alert tool. We are not a bank, payment system operator, or licensed payment aggregator. We do not hold, transmit, or settle funds on your behalf. All payment processing occurs through third-party apps and their respective providers.

Accounts & Eligibility

3.1 To use certain features, you must register an account and provide accurate, current, and complete information.

3.2 You are responsible for safeguarding your account credentials and for all activity under your account. You must notify us immediately at [email protected] if you suspect unauthorized access.

3.3 You must be at least 18 years old to register on the App. By registering, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement.

3.4 If you are under 18, you shall not create an account. You may use the App only under parental or guardian supervision and only in accordance with applicable laws.

3.5 If you use the Service on behalf of another person or organization, you represent that you are authorized to do so and that your use complies with applicable laws and regulations.

3.6 We reserve the right to deny service, refuse registration, or suspend or terminate accounts in our discretion, including for breach of these Terms or suspected misuse.

Device Permissions & App Features

4.1 To deliver core features, the App may request permissions such as notification access, storage, microphone (where applicable), and network access. You agree to grant only those permissions needed for features you choose to use.

4.2 Service delivery depends on your device settings, battery optimization, operating system version, and network connectivity. We do not guarantee that every chat or voice response will be instantaneous, error-free, or complete.

4.3 Astrology guidance is for informational and personal reflection purposes only. You are solely responsible for decisions you make based on App content. Rashmika insights must not be treated as professional medical, legal, or financial advice or a substitute for qualified experts.

4.4 Third-party platforms, app stores, and payment partners are operated by their respective providers. Your use of those services is governed by their terms and policies. We are not responsible for outages, delays, errors, or policy changes by those providers.

Acceptable Use & Restrictions

5.1 You agree not to:

• Copy, modify, distribute, or create derivative works of the App or its content except through features we provide
• Reverse engineer, decompile, or attempt to extract source code from the App, except where applicable law expressly permits
• Use bots, scrapers, or automated systems to access the Service without our written permission
• Use the Service for unlawful purposes, fraud, or to misrepresent your identity, credentials, or affiliation to others
• Resell, sublicense, or commercially exploit the Service without our permission
• Interfere with or disrupt the Service, servers, or networks connected to the Service
• Impersonate Rashmika, our staff, or any other person or entity
• Violate applicable laws or infringe the rights of others

5.2 We may suspend or ban accounts that violate these Terms or engage in abuse, hacking, or misconduct.

User Content & Conduct

6.1 You may submit content such as feedback, support messages, or other materials you provide through the Service ("User Content"). You retain ownership of your User Content.

6.2 By submitting User Content, you grant us a non-exclusive, royalty-free, sublicensable, transferable license to use, display, reproduce, adapt, and distribute it in connection with operating, improving, and supporting the Service.

6.3 You represent that (i) you own or have rights to all User Content you submit, and (ii) such content does not violate laws, defame, infringe copyright, or violate privacy.

6.4 We may remove or moderate User Content that violates these Terms or applicable law, without prior notice.

Subscriptions, Purchases & Billing

7.1 Certain features may require a paid subscription or one-time purchase. Prices, billing cycles, and included features will be disclosed before you complete a purchase.

7.2 Purchases made through the App may be processed by app store providers (such as Google Play) or other payment partners. Their terms may also apply to your transaction.

7.3 Subscriptions may renew automatically unless cancelled before the end of the current billing period through the applicable app store or as otherwise instructed in the App. You are responsible for managing renewals and cancellations.

7.4 Taxes may apply based on your location and the information you provide at the time of purchase.

7.5 We may change pricing or plans with reasonable notice where required. Continued use after a price change constitutes acceptance unless you cancel before the change takes effect.

Termination

8.1 We may suspend or terminate your access for breach of these Terms, repeated infringement, misuse, non-payment, or as required by law.

8.2 Upon termination, your right to use the Service ends immediately. We may delete or block your data subject to our Privacy Policy and data retention practices.

8.3 You may stop using the Service at any time and may request account deletion by contacting [email protected].

Intellectual Property

9.1 All content, software, designs, trademarks, and other materials in the App ("App Content") are owned or licensed by us. All rights are reserved except as expressly granted in these Terms.

9.2 We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the App for its intended purpose in accordance with these Terms.

9.3 You must not use Rashmika trademarks, logos, or proprietary marks without our prior written consent.

Disclaimers & Warranty

10.1 The Service and App Content are provided "as is" and "as available," without warranties of any kind, whether express or implied.

10.2 We do not guarantee uninterrupted, error-free, or secure operation of the Service, or the accuracy, reliability, or completeness of chat, voice, or any AI-generated content.

10.3 To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, we (and our officers, employees, affiliates, and partners) will not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from your use of the Service, reliance on AI-generated content, loss of business revenue, or disputes with third parties, even if advised of the possibility of such damages.

Where liability cannot be excluded, our total liability for any claim arising out of these Terms or the Service shall not exceed the amount you paid us for the Service in the twelve (12) months preceding the claim, or INR 1,000, whichever is greater.

Indemnification

You agree to indemnify, defend, and hold harmless RAHSOU SIMPLE VIRAL GAMES PRIVATE LIMITED, its affiliates, officers, directors, and employees from any claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your infringement of third-party rights, including intellectual property or privacy rights
• Your use of the Service on behalf of others, including disputes arising from conversations or content shared

Eligibility & Representations

You affirm that you are legally competent to enter into these Terms, that you are not barred from receiving services under applicable laws, and that you are not listed on any applicable denied-party or sanctions list that would prohibit your use of the Service.

Assignment

These Terms, and your rights under them, may not be transferred or delegated by you without our consent. We may assign or transfer these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

Governing Law & Dispute Resolution

These Terms are governed by the laws of India (excluding conflict-of-law principles). Any dispute shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

Refund Policy

Purchases and subscriptions are subject to our refund and cancellation rules. Unless required by applicable law or expressly approved by us, fees are generally non-refundable. Read more in our Return, Refund and Cancellation Policy.

Communication Consent

By creating an account or providing your contact details, you acknowledge that we may contact you for account-related, transactional, operational, and customer-support purposes through channels including:

• SMS
• WhatsApp
• RCS (Rich Communication Services)
• Phone calls
• Email and in-app notifications

These communications may include OTP verification, subscription updates, payment confirmations, service announcements, or critical operational updates required for uninterrupted access to Rashmika.

Promotional communication may be sent only if you have opted in. You may withdraw consent for promotional communication at any time by contacting [email protected] or using opt-out options where provided.

Modifications to Terms

We may modify these Terms at any time. For material changes, we will attempt to notify you in advance through the App or other reasonable means. Continued use of the App after modifications constitutes acceptance of the updated Terms.

Contact & Notices

If you have questions, wish to report a violation, or request account or data deletion, please contact us at:

Email: [email protected]
Phone: (+91) 910-802-5481 (support hours: 10 am to 6 pm)

RAHSOU SIMPLE VIRAL GAMES PRIVATE LIMITED
Registered office: Flat 10113, Sobha Silicon Oasis Hosa Road, Electronic City, Bangalore, Karnataka 560100, India
Office: 1st Floor, 1213, 22nd Cross Rd, Sector 3, HSR Layout, Bengaluru, Karnataka 560102, India

Grievances Compliance Report

Compliance report for the month of March